Church World Service (CWS) is a non-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster. CWS does not discriminate based on race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.

The Case Management Systems Manager for Emergency Preparedness, Response & Recovery (EPRR) provides organizational leadership and technical oversight for the implementation and effective use of CWS’s disaster case management technical assistance and case management software across disaster-affected communities. This position plays a critical role in strengthening coordinated, early-stage recovery efforts by supporting CWS local offices, faith-based partners, congregations, and community organizations in adopting secure, survivor-centered case management systems in the aftermath of disasters.

 

Working in close collaboration with EPRR leadership, Program Officers, and external partners, the Case Management Systems Manager ensures that case management tools and practices are implemented consistently, ethically, and equitably during the critical window between initial disaster response and the launch of formal long-term recovery case management programs. The role emphasizes capacity building, training, quality assurance, and continuous improvement so that local partners are equipped to track survivor needs, coordinate referrals, reduce duplication of services, and support dignified, timely recovery outcomes—particularly for immigrant, refugee, limited English proficiency, and other marginalized populations.

Essential Duties:

 

• Provide oversight for the selection, configuration, rollout, and ongoing use of CWS’s disaster case management software, ensuring it meets programmatic, privacy, and security requirements.
• Serve as the primary technical assistance lead for local offices, congregations, Long-Term Recovery Groups (LTRGs), and other partners using the case management platform.
• Develop and deliver training for staff, volunteers, and partners on disaster case management principles, early recovery workflows, documentation standards, and ethical data practices.
• Support partners during the early recovery phase by helping establish coordinated casework processes prior to the launch of formal long-term recovery case management programs.
• Create and maintain guidance, standard operating procedures, and job aids that promote consistent, survivor-centered case management practices across communities.
• Monitor system usage, data quality, and adoption to ensure effective tracking of client needs, referrals, services provided, and outcomes across partners.
• Collaborate with Program Officers to align case management tools with preparedness activities, material assistance distribution, and community-based recovery strategies.
• Support smooth transitions of cases and data when long-term recovery structures or external case management programs become operational.
• Assist in the development of dashboards, reports, and qualitative insights to support program learning, accountability, storytelling, and funder reporting.
• Advise EPRR leadership on emerging needs, gaps, and best practices related to disaster case management and early recovery coordination.
• Ensure case management practices prioritize equity, cultural responsiveness, language access, survivor dignity, and compliance with applicable data protection standards.
• Manage user access and account administration for the disaster case management platform, including onboarding and offboarding staff, volunteers, and partner users; assigning appropriate roles and permissions; and supporting secure, role-based access aligned with privacy and data protection standards.
• Provide front-line support and troubleshooting for user access issues, including login problems, permission errors, and system navigation questions, and coordinate with vendors or internal IT as needed to resolve issues efficiently during disaster operations.

Education:

 

Bachelor’s degree in social work, human services, emergency management, public administration, or a related field; relevant professional experience may substitute for formal education.

 

Experience:

 

• 5 years demonstrated experience in disaster case management, early recovery coordination, or human services casework, particularly in post-disaster contexts.
• Experience implementing, administering, or supporting case management or client information systems, preferably in nonprofit or disaster-response settings.
• Knowledge of disaster recovery systems, including VOADs, LTRGs, congregational response efforts, and the continuum from emergency response to long-term recovery.
• Strong understanding of ethical case management practices, trauma-informed approaches, confidentiality, and data privacy.
• Ability to translate complex technical concepts into accessible training and guidance for staff, volunteers, and community-based partners.
• Experience working with faith-based organizations, congregations, or community networks is strongly preferred.
• Demonstrated commitment to equity, inclusion, and culturally responsive service delivery, particularly with immigrant, refugee, and limited English proficiency communities.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities across geographically dispersed partners.
• Excellent interpersonal, written, and verbal communication skills, with the ability to build trust and provide supportive coaching.
• Comfort working in dynamic, high-pressure environments associated with disaster response and recovery.

Special Requirements:

 

• Must have access to reliable internet.
• Must be willing to travel to locations in national network for in-person meetings and conferences and to provide on-site support on occasion.
• Standard Work hours, with occasional evening and weekends during a disaster response.

 

 

CWS offers a competitive benefits package that includes:    
- 403 (b) Retirement Plan                                               
- Medical, Dental and Vision Insurance                                                  
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  
- 14 Official Holidays  
- 12 Sick Days Off (Accrued monthly)                                      
- Life Insurance and AD&D                                             
- Long Term and Short-Term Disability                                                  
- Employee Assistance Program (EAP)                                                 
- Health Savings Account                                               
- Flexible Spending Accounts