Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

 

Under the direction of the Office Director, the Manager, Resettlement & Support services is responsible for the overall oversight, management, and supervision of the CWS Tampa resettlement programming, including the federally funded Reception and Placement (R&P) for newly arriving refugees, the Preferred Communities (PC) case management programs, and wraparound programming including workforce development, cultural orientation, and language access. This position is responsible for ensuring high quality case management services are delivered to clients, as well as programmatic compliance with contract requirements.  

Program Oversight 

• Serve as the point person for program-related oversight; In collaboration with program supervisors, oversee business development, grants, reporting, budgets, and overall grant compliance. 
• Manage the Reception and Placement (R&P) Program as required under the US State Department’s Bureau of Population and Refugee Migration (PRM) Cooperative Agreement; Collaborate effectively with HQ Resettlement team to ensure seamless services to incoming refugees and other eligible populations. 
• Assist the CWS Local Office Director to prepare program budgets; review monthly program expenses with Office Director to ensure programs operate within budget, identify budget revisions and staffing needs as appropriate. Meet regularly with the CWS Local Office Director to review program needs and successes. 
• In coordination with program supervisors and regional finance team, oversee program budgets, including tracking the distribution of direct client assistance funds; review budget forecasts, develop new program budgets, approve client/vendor payments, and monitor programmatic spending. 
• Ensure high quality service provision to program participants; monitor and evaluate services through regular and systematic file reviews, client interviews, and field visits, to ensure compliance with donor requirements and provision of quality programming and services.  
• Responsible for program and grant compliance, including meeting program outcomes and timelines, overseeing documentation, paperwork, files, and grant reporting. 
• Oversee the development and implementation of wraparound programs, which may include the ORR Preferred Communities (PC) programs, workforce development programming, English language learning, and related integration programs. Assist with business development, grant writing, and program design.  
• Develop and maintain necessary community relationships. Coordinate and attend Quarterly Consultations and related community meetings; meet with local partners and coordinate services with appropriate agencies and organizations including Resettlement Agencies, social services, the Refugee Health Clinic, and other local service providers. 
• Facilitate communication and programmatic linkages between CWS Tampa programs and services; proactively work to prevent program silos and implement processes and procedures that ensure clients are screened and connected to relevant programs throughout the agency. 
• Establish new programs to support the successful integration of newly arrived populations, including the development of volunteer-run programming, health and mental health wraparound services, and career pathways programs. 
• Sustain and grow resettlement services through grant writing, coordination and integration of internal and external services, community and volunteer engagement, and other resource development efforts. 
• Attend local, regional, and national resettlement conferences and/or training offered by CWS or other partner agencies.  

 

 

Staff Supervision 

• Oversee resettlement & PC supervisors including recruitment, training, managing performance, creating staff development plans, creating a collaborative environment, impacting critical decisions, and promoting accountability. 
• Provide regular individual supervision, coaching/mentoring, and performance feedback. 
• Support effective new staff onboarding; help to ensure strong, standardized onboarding systems and training. 

 

Other Responsibilities 

• Serve as a key member of the Southeast leadership team, participating in strategic and office-wide discussions and processes. 
• Participate in all program meetings, staff development activities, and fully engage as a member of the team. 
• Comply with all policies, procedures, and protocols of the agency.  
• Work to promote an equitable and inclusive office environment; 
• Perform other related duties and projects as requested. 

Education and Certifications: 

• Bachelor’s degree in social work, international development, or related field; Master’s degree preferred. 

 

Experience: 

• Minimum of 5+ years of progressively responsible experience delivering social service programming. 
• 3+ years of supervisory experience of a multi-person, diverse staff required. 
• Strong understanding of especially vulnerable refugees’ intensive case management needs; Technical experience in at least one key program area. 
• Experience supervising programs with significant case file documentation and reporting responsibilities required. 
• Experience overseeing program finances and developing/maintaining multiple program budgets. 
• Demonstrated experience with successful grant writing, proposal development, and project implementation; 

 

Skills:  

• Strong leadership and program administration skills which are rooted in best practices, sustainability and building a strong culture of equity, justice and humanity in the workplace  
• Highly organized with the ability to work under pressure with deadlines; 
• Ability to establish trust and rapport with staff and community partners   
• Ability to identify and implement efficient systems to track and analyze data and adjust plans to ensure performance.   
• Excellent written and verbal communication skills, including the ability to speak to groups and deliver trainings and presentations to large audiences.  
• Excellent communication/teaching skills, both oral and written; Ability to draft reports and assist with grant writing required; Experience with public speaking required. 
• Excellent project and data management skills and an ability to manage a large and diverse workload under pressure and with competing priorities; 
• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams; 
• Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS; 
• Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential; 
• Ability to work in a multi-cultural environment required; 

• Standard work hours with occasional evening or weekend assignments  
• Occasional travel will be required.    

CWS offers a competitive benefits package that includes:    
- 403 (b) Retirement Plan                                               
- Medical, Dental and Vision Insurance                                                  
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  
- 14 Official Holidays  
- 12 Sick Days Off (Accrued monthly)                                      
- Life Insurance and AD&D                                             
- Long Term and Short-Term Disability                                                  
- Employee Assistance Program (EAP)                                                 
- Health Savings Account                                               
- Flexible Spending Accounts