The Children’s Services Department (CSD), which includes the Home Study and Post Release Services (HSPRS) Program, is driven by a mission that promotes the safety and well-being of unaccompanied children as they reunify with their families across the United States. As a department, our approach to care is through a child-centric, culturally competent, and trauma-responsive lens that empowers the children and families we walk alongside.  To fulfill our mission, we employ shared guiding principles of integrity, compassion, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2025, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the United States.

This is a temporary position for approximately three (3) months. The assignment may end early or be extended predicated on program needs.    

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

The Case Acceptance and Program Coordinator supports the Director, HSPRS and a team of direct services staff with case acceptance and administrative functions.  This position is an integral team member supporting CWS to meet annual case acceptance goals.

The positions primary responsibility is to accept Home Study and Post Release Service cases from the U.S. Government database and assign referrals to direct service staff and management across CWS’ HSPRS Network. Case Acceptance includes internal and external case transfers. This role is also responsible to complete administrative functions that range from data entry and data tracking in CWS and U.S. databases, tracking key sets of data, contributing data for reports and compliance activities. 

In addition to close collaboration with the direct services team, the Associate will work in close collaboration with the HSPRS Deputy Director, Monitoring and Evaluation to contribute to quality assurance activities which include contacting clients about their service delivery experience.

Case Acceptance and Data Activities:

• Maintain up-to-date knowledge of ORR’s referral trends, priorities and requirements and CWS’ HSPRS network capacity and geographic priorities. Applies this knowledge when accepting, assigning and transferring cases.  
• Remains nimble to shifting priorities and urgent requests from ORR and CWS.
• Maintains up-to-date knowledge on CWS and ORR guidelines and criteria and adapts quickly to changes in policy.
• Completes daily case acceptance activities.
• Enters all case acceptance activities and supporting documentation are entered in to the database, setting the receiving direct service staff member up for success with a digital case file.
• Tracks case acceptance and transfers.
• Completes daily case reconciliation activities.
• Monitors CWS HSPRS centralized email account and responds timely according to operating procedures.
• Assists direct services team mitigating challenges to case acceptance and transfers as they arise.
• Maintains high level of proficiency in accessing data in CWS and U.S. Government databases- nimbly running data reports and contributing to compiling data for internal and external purposes.
• Uploads confidential documents as assigned.

Monitoring and Evaluation:

• Contacts clients through phone, email or survey to receive input on service delivery.
• Responds to findings that arise in data quality reports to ensure CWS databased is a reliable and accurate source of information.

Communication: 

• Daily engagement with geographically dispersed direct services team regarding case acceptance and transfers
• Represents CWS externally with ORR staff and ORR HSPRS Grantees

• Participates in relevant team meetings and individual supervision
• Serves as a mandated reporter and ensure reporting of suspected abuse or neglect in accordance with CWS’ and ORR policies.
• Other duties as assigned

Education & Certifications:

• Bachelor's degree in nonprofit administration, social work or similar field. Associate’s degree with additional equivalent professional work experience may be considered in lieu of bachelor's degree. 
• Certifications in Data Entry preferred.

Experience:

• Minimum of 4 years of equivalent experience in managing high volumes of confidential data.
• Demonstrated ability to work within databases and spreadsheets with a record of timeliness and accuracy.
• Demonstrated ability collaborating with geographically dispersed teams.
• Prior experience working for U.S Government or non-profit preferred.

Skills:

• Verbal and written fluency in English and Spanish required.
• Advanced Skills in Microsoft Office Products, including Excel, PowerPoint, and Word.
• Strong ability to work independently to complete tasks.
• Receptive to growth and learning.
• Excellent data entry and data management skills.
• Excellent organizational skills.
• Strong analytical skills.
• Strong written and verbal interpersonal communication skills.
• Comfortable working in a fast-paced environment while managing competing priorities and changes to policies and procedures.
• Ability to work in a multi-cultural environment.

• Able to sit for an extended period.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• Remote position must have access to reliable internet and appropriate work space.
• Standard work hours with occasional evening or weekend assignment.
• Successfully pass SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by third party vendor (not affiliated with CWS).
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• Reasonable proximity to airport for occasional travel required (network conference, program retreat, etc.).