Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

The Good Job, Happy Family (GJHF) Case Manager provides family-based, holistic, culturally and linguistically appropriate case management services to refugees and other ORR-eligible populations within their first three years of arrival to the United States. The purpose of the program is to support families in pursuing their goals related to longer-term stabilization and integration into the community, including goals related to employment/careers, education, financial literacy, and wellness. This is a very hands-on, full-time employment opportunity and will require daily use of reliable transportation. Additionally, the position requires someone who is able to balance competing priorities, work independently and communicate effectively.

 

• Support development of Individual Employment Plans (IEPs) for each employable applicant, as applicable, alongside CWS other internal or external supports. Perform bi-weekly telephonic follow-up and bi-monthly home visits to ensure regularity of contact and promote trust between clients and case manager, as well as a continued focus on progress toward client’s goals.
• For each enrolled family, develop a Family Self-Sufficiency Plan (FSSP) to identify individual and family goals in areas including financial stability, child-care, academic success, housing, transportation, health/mental health, and career pathways. Outline actions and resources necessary to meet goals and set timelines for goal achievement.
• Refer all school-age children and their families to a partnering IU-13 Education Navigator for guidance and service. Maintain on-going contact with IU-13 navigators to ensure all partnering activities are carried out according to agreement.
• Collaborate with other program team to ensure coordinated and seamless service delivery. 

• Ensure accurate and timely case file documentation and data entry in accordance with program and compliance requirements. 

• Travel regularly within the service delivery area for home visits, agency meetings, and provider coordination. 

• Actively participate in team meetings, training, and staff development activities to strengthen program delivery. 

• Perform other duties as assigned to support the program. 

Education and Experience: 

• Bachelor’s degree or equivalent experience in lieu of degree. 

• 3-4 years’ experience working with refugees or immigrants, and previous case management experience. 

 

Other Skills: 

• Strongly preferred that candidates are bilingual in English and a refugee language. 

• The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications. 

• Exceptional organizational and time management skills are required. 

• Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy. 

• Ability to work in a multi-cultural environment required. 

 

The job will require reference checks, standard criminal background checks, and motor vehicle background checks. 

CWS offers a competitive benefits package that includes:    
- 403 (b) Retirement Plan                                               
- Medical, Dental and Vision Insurance                                                  
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  
- 14 Official Holidays  
- 12 Sick Days Off (Accrued monthly)                                      
- Life Insurance and AD&D                                             
- Long Term and Short-Term Disability                                                  
- Employee Assistance Program (EAP)                                                 
- Health Savings Account                                               
- Flexible Spending Accounts