Church World Service is a faith-based humanitarian organization working globally to support the most vulnerable through disaster response, refugee resettlement, hunger relief, and community development. One of our hallmark programs is CWS Kits and Buckets, which mobilizes thousands of volunteers and donors annually to assemble hygiene kits, school supplies, emergency clean-up buckets, and other critical items that are distributed to individuals and communities in need across the United States and internationally.

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

CWS is seeking a dedicated and service-oriented Distribution and Volunteer Assistant to support its Kits Program operations at the local office site. This part-time, on-site role plays a vital part in engaging volunteers, interacting with donors, and coordinating the flow of donated and assembled kits through the distribution pipeline. The position requires a hands-on, organized individual who can work independently while contributing to a collaborative team environment.

Distribution & Logistics Support

• Prepare completed kits for outbound shipment and staging in coordination with the supply chain team.
• Support inventory management, including kit counts, labeling, restocking, and staging.
• Communicate regularly with the supply chain team regarding shipment readiness and inventory levels.
• Occasionally drive locally to pick up donated kits or supplies using a passenger vehicle.

Volunteer Coordination

• Recruit, welcome, and oversee volunteers who assist with kit assembly and quality control.
• Schedule volunteer shifts and ensure activities align with safety and operational standards.
• Track volunteer participation and assist with recognition efforts.

Donor Engagement

• Serve as the primary point of contact for donors delivering kit donations, providing friendly and informative service, responding to inquiries about CWS’s mission and programs.
• Issue donation receipts and maintain accurate donation records in coordination with program staff.

General Operations

• Maintain an organized and clean work environment in both warehouse and office spaces.
• Provide occasional support to local CWS staff and programs with administrative or logistical tasks, as assigned by management.

• High school diploma or equivalent required.
• 2 years’ previous experience in volunteer coordination, warehousing, or logistics is highly desirable.
• Strong interpersonal and communication skills.
• Self-motivated, dependable, and capable of working independently
• Basic computer proficiency, including familiarity with Microsoft Office; experience with inventory or logistics systems a plus.
• Valid U.S. driver’s license and ability to operate a standard passenger vehicle.
• Physical ability to lift up to 50 lbs. and to stand, walk, and move for extended periods.

Work Environment

• Position is based fully on-site at the CWS Kits facility in Lancaster, PA.
• Work takes place in both warehouse and office settings.
• No overnight or long-distance travel is required.

Compensation

• This is a part-time, hourly position (20–30 hours/week).
• Pay will be commensurate with experience and aligned with CWS’s compensation structure for part-time roles.