Reports to:	Office Director
Location/ Work Arrangement:	Garden Grove, CA/ Hybrid
Salary Minimum:	$45,200
Salary Maximum:	$56,500
Geographical Difference:	This position may be eligible for 15% geographical differential raising the salary band to minimum to $51,980; and target max to $64,975.

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

The Case Manager aids refugees and other qualified immigrants to ensure newcomers are connected to resources and services. The Case Manager provides intake and assessment to program participants, developing a service plan and connecting clients to appropriate agencies and resources. The Case Manager works to support individual client needs and preferences offering a range of educational, financial, medical, social, vocational, and other services and resources based on needs and client eligibility. The Case Manager operates under the supervision of the Program Supervisor and collaborates closely with a team of support staff.  The Case Manager will operate out of the CWS Orange County office with travel to local government and community service agencies. Case Managers work directly with incoming families and will be required to complete a background check, confidentiality agreement, and training modules, treating all individuals with understanding and respect.

• Ensure the best possible service experience for each client, providing appropriate case management to connect newcomers with benefits and resources.
• Conduct intake interviews and assessments for refugee clients to determine program eligibility; create service plans to meet the needs of individual clients and families.
• Provide appropriate and timely referrals to ensure clients receive individualized and group orientations; Assist clients to access social services, health and mental health, and immigration legal services by assessing and evaluating each client’s distinct needs.
• Support clients with direct assistance funds distribution and tracking; Provide donations and other forms of assistance, as needed.
• Ensure that clients are provided with the basic tools necessary to meet their established short-term goals and objectives.
• Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized and modify initial resettlement plans and other case file documents as required.
• Ensure compliance with case file management and reporting requirements, including timely data entry in hard-copy files and databases.
• Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.).
• Participate in all program meetings, staff development activities and fully engage as a member of the team.
• Other related duties as assigned.

Education: Bachelor's degree in Human Services or equivalent work experience in lieu of degree.

 

Experience:

• A minimum of three (3) year’s. previous work experience in refugee or immigrant-related services, providing familiarity with U.S. refugee and/or immigration issues and terminology.
• A background in case management or human service delivery is desirable.

 

Other Skills:

• Must be computer literate, with proficiency in MS Office and internet applications.
• Proficiency in English and Ukranian strongly preferred

CWS offers a competitive benefits package that includes:    
- 403 (b) Retirement Plan                                               
- Medical, Dental and Vision Insurance                                                  
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  
- 14 Official Holidays  
- 12 Sick Days Off (Accrued monthly)                                      
- Life Insurance and AD&D                                             
- Long Term and Short-Term Disability                                                  
- Employee Assistance Program (EAP)                                                 
- Health Savings Account                                               
- Flexible Spending Accounts